Professional Terms Client Terms Privacy Policy Software Terms

Privacy Policy

This document explains how Raven App processes information about you which is personally 

identifiable (“Your Information”) when you use the Raven app or website (“Raven”), whether you 

are a Client or  Professional or simply a visitor.

Raven App is registered as a data controller for the purposes of the Data Protection Act 1998.

If you have any queries about how we use Your Information or have a complaint, please contact 


1. How we collect and use Your Information

We may collect and process the following data about you:


your name, contact details, other registration or profile information and reporting information about 

your use of Raven App

details required in order to collect and pay to you any fees as relevant;

ratings information (where other Raven users are able to rate you as a Raven Professional

where you choose to use Raven social networking features or pages (including our Facebook 

pages and Twitter accounts), such information that you post or about you;

location data during your shift;

Professionals performance, operational and financial details;

registration and payment details;

ratings information (where other Raven users are able to rate you as a Raven passenger);

where you choose to use Raven social networking features or pages (including our Facebook 

pages and Twitter accounts), such information that you post or about you;

location data, including your where your appointment begins and ends.


cookies information as set out in section 2.3;

other data that you choose to provide to us;


if you contact us, we may keep a record of that correspondence;

details about the device you use to access Raven , which may include your IP address or other 

unique device identifiers;

cookies information as set out in section 2.3;

any other information provided by you pursuant to your use of Raven ;

we may also gather information about you from other sources, including but not limited to (a) credit 

reference agencies; (b) fraud prevention agencies; and (c) publicly available sources.

We use Your Information in the following ways:

to provide the Raven services to you including processing any bookings and payments;

your contact details may be used to notify you about changes to Raven or respond to any 

communication or request from you;

unless you have told us you do not want to receive marketing communications, to provide you with 

marketing communications about our products and services and those of third parties which we 

think may be of interest to you. This may also include marketing communications on social media 

platforms (including Facebook) used by you. You can ask us to stop sending you marketing 

communications by emailing us at or by clicking on the “unsubscribe” link 

in any marketing email we send you;

to monitor the use of Raven;

to investigate any complaints or potential breaches of the service;

for debt tracing, debt recovery, credit management and crime, fraud and money laundering 

detection and prevention;

where you are a professional to provide you and other professionals  with relevant reports 

including aggregate information based on other professionals operation and financial performance 

(although please note that this information will always be aggregate, anonymous, statistical 

information and will never identify you to any other professional)

2. Information which we may share with third parties

We never disclose professional  reporting information to anyone (except pursuant to a court order 

or otherwise where required by law).

We only disclose Your Information (other than professional reporting information) as follows:

to any suppliers and subcontractors (including payment providers) in order to fulfil the service;

if we (or a part of our business) are acquired by a third party, Your Information may be one of the 

transferred assets;

to credit reference agencies and/or fraud detection and prevention agencies;

to any relevant public authority or law enforcement agency, including for example where we 

suspect you have committed a criminal offence or we suspect fraud where required by law, 

regulation or legal proceedings;

in order to enforce or apply the Professional Terms or Client Terms or any other agreement to 

which you and we are a party, as applicable;

unless you have told us that you do not want to receive marketing communications, to third parties 

engaged by us to provide you with marketing communications about our products and services. 

This may also include social media platforms (including Facebook) where we provide limited 

information about our users (e.g. their email address) to the social media platform so they can 

provide to us an anonymous demographic profile of our users with profiles on that platform to 

inform our targeted marketing activities on that platform; and

to third parties from whom you have chosen to receive marketing information.

You should take care when using any Raven social networking features since the information you 

choose to make available can be seen by other users in the selected group. We do not monitor the 

use of such features in the normal course of business although we reserve the right to do so at our 


Your Information may be transferred to, and stored at, a destination outside the European 

Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for 

Us or for one of Our suppliers. We will ensure any data export is undertaken in accordance with 

relevant data protection laws and take all steps reasonably necessary to ensure that Your 

Information is treated securely and in accordance with this privacy policy.

2.1 How do we protect Your Information?

All information you provide to us is stored on our secure servers. Where we have given you (or 

where you have chosen) a password which enables you to access certain parts of the Service, you 

are responsible for keeping this password confidential. We ask you not to share a password with 


Unfortunately, the transmission of information via the internet is not completely secure. Although 

we will do our best to protect Your Information, we cannot guarantee the security of data 

transmitted to the Service; any transmission is at your own risk. Once we have received Your 

Information, we will use strict procedures and security features to try to prevent unauthorised 


2.2 Access to Your Information and corrections

You have the right to request a copy of the information that we hold about you. If you would like a 

copy of some or all of such information, please contact us. We may make a small charge for this. 

You may ask us to correct or remove information you think is inaccurate by contacting us. We hope 

you will be happy with the way we handle your information but if not you have the right to complain 

to the Information Commissioner if there is a problem .

2.3 Cookies and other data storage devices

We do use certain cookies and other similar technologies as part of our Raven services. The 

cookies used are session cookies for the purpose of enabling you to use the service (for example 

to enable you to complete a registration or access information). You can choose to disable cookies 

(through your browser or device settings) although you should be aware that this may prevent you 

from being able to use all parts of Raven. For more information on cookies and similar 

technologies, how we use them and how to disable them see

We may amend this privacy policy from time to time in order to reflect changes to the Service, 

including additional products or services offered by us. We will give you reasonable notice of any 

changes to the privacy policy.

This privacy policy was last updated in October 24 2015