CLIENT TERMS & CONDITIONS OF SERVICE

Raven is a technology platform, provided by Trudy Hayes T/A Raven (a registered business 

name under CRO number 552597B), that brings together users of the Raven’s mobile 

application and website and Professionals allowing users to arrange and schedule beauty and 

hair appointments with Professionals. 

For more details about Raven, Click here. For information on how we will use your personal 

data, please see our privacy policy. Please see our Terms & Conditions for professionals 

here.

These Terms and Conditions (the “Terms”) govern the access or use by you, an individual, all 

applications, website, context, services made available by us.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SERVICES. 

THE APPLICATIONS COMPRISE AN ONLINE PLATFORM THROUGH WHICH 

YOU MAY BOOK TREATMENTS DIRECTLY WITH PROFESSIONALS 

INTRODUCED TO YOU BY RAVEN (AS AN INTERMEDIARY). YOU 

UNDERSTAND AND AGREE THAT WE ARE NOT A PARTY TO ANY 

AGREEMENTS ENTERED INTO BETWEEN YOU AND ANY PROFESSIONAL. 

ACCORDINGLY WE DISCLAIM ALL LIABILITY IN THIS REGARD TO THE 

MAXIMUM EXTENT PERMITTED BY LAW.

1. DEFINITIONS

“Applications” means Raven’s mobile applications and websites provided as part of 

the Services

“Clients” means users of the Applications

“Professionals” means third party providers of Treatments.

“Services” means the applications, website, content, products and series made 

available by us, through which Clients can arrange and schedule Treatments with 

Professionals.

“Treatments” means any beauty treatment offered by Professionals to Clients through 

the Applications.

2. CONTRACTUAL RELATIONSHIP

1.1. Your access and use of the Applications and the Services constitutes your agreement 

to be bound by these Terms. If you do not agree to these Terms you may not access 

or use the Application or the Services. 

1.2. In order to use most aspects of the Services, you must register for and maintain an 

active personal user account.  

1.3. By using the Services you hereby agree:

1.1.1. that you are over 18 years of age; 

1.1.2. and promise that all information and details provided by you to us (including on 

registration) are true, accurate and up-to-date in all respects and at all times. You 

can update or correct your details at any time via the Applications;

1.1.3. that you will not assign or other transfer your account to another person and that 

you will not authorise or allow third parties to use your account;

1.1.4. that you will not allow any persons under the age of 18 to receive Treatments 

from Professionals unless they are accompanied by you;

1.1.5. your use of the Services grants you no rights in relation to our intellectual 

property rights (including, without limitation, copyright, trade marks, logos, 

graphics, photographs, animations, videos and text or rights in and to Raven 

software, applications and website) or the intellectual property of our retail or 

advertising partners, other than the non-transferable, personal right to use and 

receive the Services in accordance with these Terms;

1.1.6. that you will not use Raven: (i) for any unlawful purpose; (ii) in any way that 

interrupts, damages, impairs or renders Raven less efficient; (iii) to transfer files 

that contain viruses, trojans or other harmful programs (iv); to access or attempt 

to access the accounts of other users or to penetrate or attempt to penetrate any 

security measures (v); to disseminate any content which is defamatory, obscene, 

or may have the effect of being harassing, threatening or abusive to an individual 

or group of individuals on the basis of religion, gender, sexual orientation, race, 

ethnicity, age or disability or otherwise; (vi) to advertise or promote third party 

or your own products or services;

1.1.7. to refrain from doing anything which we reasonably believe to be disreputable or 

capable of damaging our reputation;

1.1.8. acknowledge that we have limited control over the nature and content of 

information and chat transmitted or received by you or other users of Raven. 

[Although we reserve the right to do so, we do not monitor such content in the 

usual course of business and will not be liable for any such content. If you have 

a complaint about another user please contact us via our website contact setting.

1.1.9. that you will comply with all applicable laws;

1.1.10. to make payment in full to any Professional introduced to you through Raven for 

any services provided by such Professionals to you. (you further agree that you 

may only use Stripe to make this payment.)

1.1.11. to treat any Professional introduced to you through Raven with respect and not 

to cause damage to their professional equipment or use any of the professional 

products/creams/lotions /glue without the professionals assistance or care.

1.1.12. to compensate and defend us fully against any claims or legal proceedings 

brought against us by any other person as a result of your breach of these Terms.

1.4. We are not responsible for the behaviour, actions or inactions of any Professional 

which you may use (through Raven). Any contract for Treatments is between you 

and the relevant Professional not Raven and we simply provide a platform to 

introduce Clients and Professionals.

1.5. Unless otherwise agreed by us, in a separate written agreement, the Applications are 

made available solely for your personal non-commercial use.

3. CHARGES AND PAYMENT

1.1. It is free to generally use the Applications and you will not be charged a commission 

for using the Services. You will only be charged for Treatments provided by a 

Professional through the Application (“Charges”).

1.2. The Professionals have appointed [Raven] as their limited payment collection agent 

solely for the purpose of accepting payments for Treatments provided through the 

Applications and we will facilitate payment of the applicable Charges on behalf of 

the relevant Professional, as their limited payment collection agent. 

1.3. All Charges are due immediately, including any payment will be facilitated by us 

using Stripe and the card details registered with us, and which we will store for said 

purpose .You agree that we may undertake authorisation checks on that card when 

you first join as well as when you book a Treatment with any Professional.

1.4.  [When you join Raven, you will be given the option to pre-set a default “tip” 

percentage of your choosing. This will automatically be added to the fee at the end of 

each Treatment unless you choose to override it with a different tip amount or to 

remove the tip. You can re-set the tip default amount at any time by updating your 

profile details via Stripe

1.5. Once your Treatment is completed you won’t be able to cancel (since the service has 

already been provided) and your payment will be taken automatically and is non-

refundable. If you have any complaint in relation to a Treatment then that dispute 

must be taken up with the Professional directly. If you are unable to resolve the 

dispute with the Professional or you cannot come to an agreement with the 

Professional, please contact Raven and we will try to resolve the dispute.

1.6. In relation to any Treatment organised for you through Raven you also agree to pay 

additional charges as set out in more detail here:

1.7. Stripe may charge an added fee for credit card payment /America Express 

• Cancellation. We reserve the right to charge a €5 cancellation fee if 

you cancel an order after a Professional has been allocated to your 

treatment. View our Cancellation Policy.

• Damage: You will be charged at cost for any damage to the 

Professional [property]

• Treatment time going considerably over ,all our treatments are set out 

to take 1 -1.30mins, grace of 15mins will be given anytime over this 

will be charged at 5euro per 15 mins thereafter.

Such charges will be deducted automatically from the card details provided by you for 

your account. 

4. TERMINATION

1.1. We may terminate these Terms and close any account you have with us by giving 

you 7 days’ notice in writing by email to your registered email address. We may also 

terminate these Terms and close your account without notice if you breach any of 

your obligations under these Terms, if bankruptcy proceedings are brought against 

you or if you do not pay a court judgment on time.

1.2. We reserve the right to suspend, restrict or terminate your access to the Application, 

at any time without notice if we have reasonable grounds to believe you have 

breached any of these Terms. This shall not limit our right to take any other action 

against you that we consider appropriate to defend our rights or those of any other 

person.

1.3. You are under no obligation to use the Services and may simply choose to stop using 

it at any time.

5. DISCLAIMER

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE 

DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, 

IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, 

INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, 

FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN 

ADDITION, WE MAKE NO REPRESENTATION, WARRANTY, OR 

GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, 

SUITABILITY, OR AVAILABILITY OF THE TREATMENTS (INCLUDING ANY 

ASSOCIATED GOODS) REQUESTED THROUGH THE USE OF THE 

SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR 

ERROR-FREE. WE DO NOT GUARANTEE THE QUALITY, SUITABILITY, 

SAFETY OR ABILITY OF PROFESSIONALS. YOU AGREE THAT THE ENTIRE 

RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY 

TREATMENT REQUESTED IN CONNECTION THEREWITH, REMAINS 

SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER 

APPLICABLE LAW.

LIMITATION OF LIABILITY.

WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, 

EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING 

LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE 

RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM 

ANY USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE 

POSSIBILITY OF SUCH DAMAGES. UBER SHALL NOT BE LIABLE FOR ANY 

DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (I) YOUR USE OF OR 

RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE 

THE SERVICES; OR (II) ANY TRANSACTION OR RELATIONSHIP BETWEEN 

YOU AND ANY PROFESSIONAL, EVEN IF UBER HAS BEEN ADVISED OF 

THE POSSIBILITY OF SUCH DAMAGES. WE SHALL NOT BE LIABLE FOR 

DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES 

BEYOND OUR REASONABLE CONTROL. IN NO EVENT SHALL OUR TOTAL 

LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL 

DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED FIVE HUNDRED 

EURO (€500).

OUR SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE 

TREATMENTS WITH PROFESSIONALS, BUT YOU AGREE THAT WE HAVE 

NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY 

TREATMENTS PROVIDED TO YOU BY PROFESSIONALS OTHER THAN AS 

EXPRESSLY SET FORTH IN THESE TERMS.

THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 5 DO NOT 

PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A 

CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

INDEMNITY

YOU AGREE TO INDEMNIFY AND HOLD US AND OUR OFFICERS, 

DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FROM ANY AND ALL 

CLAIMS, DEMANDS, LOSSES, LIABILITIES, AND EXPENSES (INCLUDING 

ATTORNEYS' FEES), ARISING OUT OF OR IN CONNECTION WITH: (I) YOUR 

USE OF THE SERVICES OR TREATMENTS THROUGH YOUR USE OF THE 

SERVICES; (II) YOUR BREACH OR VIOLATION OF ANY OF THESE TERMS; 

(III) OUR USE OF YOUR CONTENT; OR (IV) YOUR VIOLATION OF THE 

RIGHTS OF ANY THIRD PARTY, INCLUDING PROFESSIONALS.

6. PROMOTIONAL CODES

1.1. We may, in our sole discretion, create promotional codes that may be redeemed for 

credit, or other features or benefits related to the Services and/or a Professionals 

services, subject to any additional terms that we establish on a per promotional code 

basis (“Promo Codes”). You agree that Promo Codes: (i) must be used for the 

intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, 

sold or transferred in any manner, or made available to the general public (whether 

posted to a public form or otherwise), unless expressly permitted by us; (iii) may be 

disabled by us at any time for any reason without liability to the Client; (iv) may only 

be used pursuant to the specific terms that we establish for such Promo Code; (v) are 

not valid for cash; and (vi) may expire prior to your use. we reserve the right to 

withhold or deduct credits or other features or benefits obtained through the use of 

Promo Codes by you or any other user in the event that we determine or believe that 

the use or redemption of the Promo Code was in error, fraudulent, illegal, or in 

violation of the applicable Promo Code terms or these Terms.

7. COMPETITIONS

1.1. Please read our full Competition Rules page before entering into any Raven 

competition. We post the details of all competitions on our blog where the closing 

date is specified. To enter any Raven competition you must be: (a) Resident of 

Ireland; and (b) 18 years old or over at the time of entry. No purchases are necessary. 

Competitions are not open to our employees (or members of their immediate 

families). 

8. GENERAL

1.1. We may wish to transfer our rights or obligations or sub-contract our obligations 

under these Terms to another other legal entity. You agree that we may do so 

provided that this will not adversely affect the standard of service you receive under 

these Terms. As set out in clause 4.3, you may terminate your agreement with us at 

any time. These Terms are personal to you. You may not transfer your rights or 

obligations under these Terms to anyone else.

1.2. If you breach these Terms and we take no action against you, we will still be entitled 

to use our rights and remedies in any other situation where you breach these Terms.

1.3. If any part of these Terms is disallowed or found to be ineffective by any court or 

regulator, the other provisions shall continue to apply.

1.4. These Terms are not intended to give rights to anyone except you and us.

1.5. We are constantly looking for ways to improve and expand Raven. We may amend 

these Terms from time to time in order to reflect changes to Raven in which case we 

will give you reasonable notice [by email] of any changes to these Terms. You can 

terminate at any time as set out above.

1.6. We will do our best to resolve any disputes over these Terms. If you wish to take 

court proceedings against us you must do so within the Republic of Ireland, where 

the laws of the Republic of Ireland will apply.